Refund policy

30-day returns

You can return most items within 30 days of delivery. To start a return, email vettedgold.picks@outlook.com with your order number and the reason for the return. Please contact us before sending anything back. Items sent without a return request can't be processed.

Damaged, defective or wrong item

If your item arrives damaged, faulty or not what you ordered, we'll make it right at no cost to you. Email us within 30 days of delivery with your order number and a clear photo (or short video) of the problem. Once we've confirmed it, you can choose a free replacement or a full refund. You usually won't need to send the item back.

Change of mind

Changed your mind? You can still return it within 30 days of delivery, as long as:

the item is unused, in its original condition and packaging, and
you pay the return shipping (we recommend a tracked service).

We'll send you the return address when you contact us. Original shipping was free, so nothing is deducted for it.

Lost parcels

If your order hasn't arrived within 30 days after the end of its estimated delivery window, contact us and we'll send a replacement or give you a full refund.

Refunds

Once your return is received and checked (or your damage claim is approved), we'll refund you to your original payment method. Refunds usually show up within 5–10 business days, depending on your bank or card provider.

Items we can't accept

Items that have been used, damaged by the customer, or are missing parts
Personal care or hygiene items that have been opened, unless they arrived faulty
Gift cards

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and give you a full refund. Once it has shipped, please follow the return steps above.